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Learn how to report product, PDF processing, and subscription questions about 66PDF.
When you encounter an issue with uploading a PDF, generating a summary, asking questions, or managing a subscription, include the page, steps, and approximate time so the problem can be investigated faster.
01
Product questions
Describe your browser, PDF type, steps, and visible message. Do not paste the PDF text, account password, or payment secret into a public message.
02
Subscription and payment questions
Keep the order details, payment time, and account email needed to identify the issue. Never send a complete card number or other payment credentials.
03
Before sending feedback
Refresh the page, check your connection, and confirm that the PDF contains selectable text. If the issue remains, describe the actual result and the result you expected.
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